For Foreign Customers

Product Information

• Instruction manuals included with the product are available in both Japanese and English.

Precautions for Inquiries

• If you are using a free e-mail service such as Hotmail, there is a possibility that our reply may not reach you.
• If you do not receive our response within two business days after sending your inquiry, please try contacting us using a different e-mail address.

■For Customers Who Wish to Have Packages Delivered to Their Hotel in Japan

Shipping Address and Contact Information

• Please provide the hotel's address, name (accommodation name), and phone number for the shipping address.
• Please make sure that the recipient's name matches the name used for your hotel reservation. Packages addressed to names other than the reservation name may not be accepted by the hotel.
• When placing your order, provide an e-mail address where you can be reached during your stay in Japan. In case of any issues with your order or delivery, we will contact you via e-mail in Japanese.

Delivery Date

• Specify the date you will be staying at the hotel as the desired delivery date.
  Please note that deliveries on the requested date and time may not be possible due to weather or road conditions.
  Delivery to remote islands or certain areas may not be possible on the specified date and time.

Payment Method

• Please select "credit card" as your payment method.
  Most hotels do not accept cash-on-delivery (COD) payments, so COD is not available for these orders.